How to book your classes
A quick & easy guide to:
FREQUENTLY ASKED QUESTIONS
Why do we have a booking system ?
In order for us to give as much flexibility as possible to everyone, we need a system for "controlling" attendance.
For example, we don't want to say "you can only come Monday, Wednesday , Friday @ 9:30am as part of your membership, and if you can't make it, tough".
We want to provide a menu of choices (which we will continue to add to as the business grows and the demand appears), whilst at the same time putting a cap on the maximum number of people per class - this is in YOUR interests, because it means we can limit attendance to the amount of people we feel confident coaching, in one session.
Will this make my life difficult ?
Not if you choose to perceive it in the correct way. As well as helping us manage the business and control the quality of our sessions (benefit for you too), we believe it will also "push" many people to be proactive and schedule their training into their diary each week.
How do I find my login details to my GoTeamUp account ?
Go to ...... goteamup.com/dashboard/membership/
Login with email address you signed up with - if unsure, click "Forgot Password" then type in your email address for password reminder to be emailed to you.
How much notice do I have to give, to cancel a class that I’ve booked ?
If you cancel closer than 1 hour to the start of the class, it will show up on your goTeamUp account (and our attendance reports) as "late cancellation". Whilst this isn't ideal, as it prevents other people on the waiting list from getting a place, it means you have at least, cancelled your class.
What happens if I don’t bother cancelling, and just simply don’t attend ?
You will be marked as 'No show' in your attendance record and our reports.
We deem this unacceptable apart from in exceptional circumstances, and if we see these twice or more during a month, we'll need to discuss how and when you go about booking your sessions.
How far in advance can I book ahead?
You may book ahead for the next two weeks.
How do I cancel a class I’ve booked ?
On mobile: Press the box icon top right then Schedule > date of the session > Leave.
On website: Click Schedule > Week > Booked Session you wish to cancel > Unregister. Then Press Yes, unregister.
You will receive an email notification confirming this.
What if the class is full ?
You may join a waiting list & will be notified by email if a space becomes free for you to attend up to an hour before the class starts.
How do I reduce the amount of automated emails I get from GoTeamUp?
Login to your account, then goto:
Account settings >> Notifications ....
.....then uncheck any boxes you wish.
Get the app for easy 'on-the-go' booking!
Download the GoTeamup app to have access on your mobile - search for app titled 'Teamup Members' in your app store.
How do I change my payment method / card or direct debit details on my membership?
Follow these quick steps to update your payments information.
Go to www.goteamup.com/login, use your normal email address
Head to the membership section under 'My Account' THEN Memberships tab,
View Details on the membership you wish to change your payment details for and click '+ Change Payment Method'.
You'll then be given the option to add new cards details if you pay by debit/credit card, set up a new mandate if you pay by direct debit, or switch your payment methods (subject to the options available by your fitness provider). Note that if your membership payment isn't due, you won't be charged anything when updating your payment information.
Click Purchase once your update is made, to complete the change to your desired payment method.
How do I check my membership payments on Teamup?
To check yourself online, please go to http://bit.ly/2EiULWe, log in as normal as when booking classes www.goteamup.com/login:
> My Accounts
> My Profile (drop down arrow menu)
> Memberships
> View details
> Upcoming billing
How do I change the email or my contact details e.g. address on Teamup?
See a clear guide from Teamup here .
How do I check how many sessions I have left this month i.e. my usage on Teamup?
Check your usage on your account, go to
My account > click on profile > click relevant memberships/pack > view details > see current period usage.
How do I check my membership details?
Follow: https://goteamup.com/dashboard/membership/
What should I do if I’m still not sure about how to do something??
Watch the video above again because it might just be a case of you've missed something. If you're still struggling, please message us on @innovatecrew on Facebook, or email admin@innovatefitness.co.uk. We are absolutely committed to making this as simple and easy for you.
A quick & easy guide to:
- sign up, log in & book ANY Innovate GYM class on Teamup here
- Zoom InnovateTV ONLINE sessions with Teamup here
FREQUENTLY ASKED QUESTIONS
Why do we have a booking system ?
In order for us to give as much flexibility as possible to everyone, we need a system for "controlling" attendance.
For example, we don't want to say "you can only come Monday, Wednesday , Friday @ 9:30am as part of your membership, and if you can't make it, tough".
We want to provide a menu of choices (which we will continue to add to as the business grows and the demand appears), whilst at the same time putting a cap on the maximum number of people per class - this is in YOUR interests, because it means we can limit attendance to the amount of people we feel confident coaching, in one session.
Will this make my life difficult ?
Not if you choose to perceive it in the correct way. As well as helping us manage the business and control the quality of our sessions (benefit for you too), we believe it will also "push" many people to be proactive and schedule their training into their diary each week.
How do I find my login details to my GoTeamUp account ?
Go to ...... goteamup.com/dashboard/membership/
Login with email address you signed up with - if unsure, click "Forgot Password" then type in your email address for password reminder to be emailed to you.
How much notice do I have to give, to cancel a class that I’ve booked ?
If you cancel closer than 1 hour to the start of the class, it will show up on your goTeamUp account (and our attendance reports) as "late cancellation". Whilst this isn't ideal, as it prevents other people on the waiting list from getting a place, it means you have at least, cancelled your class.
What happens if I don’t bother cancelling, and just simply don’t attend ?
You will be marked as 'No show' in your attendance record and our reports.
We deem this unacceptable apart from in exceptional circumstances, and if we see these twice or more during a month, we'll need to discuss how and when you go about booking your sessions.
How far in advance can I book ahead?
You may book ahead for the next two weeks.
How do I cancel a class I’ve booked ?
On mobile: Press the box icon top right then Schedule > date of the session > Leave.
On website: Click Schedule > Week > Booked Session you wish to cancel > Unregister. Then Press Yes, unregister.
You will receive an email notification confirming this.
What if the class is full ?
You may join a waiting list & will be notified by email if a space becomes free for you to attend up to an hour before the class starts.
How do I reduce the amount of automated emails I get from GoTeamUp?
Login to your account, then goto:
Account settings >> Notifications ....
.....then uncheck any boxes you wish.
Get the app for easy 'on-the-go' booking!
Download the GoTeamup app to have access on your mobile - search for app titled 'Teamup Members' in your app store.
How do I change my payment method / card or direct debit details on my membership?
Follow these quick steps to update your payments information.
Go to www.goteamup.com/login, use your normal email address
Head to the membership section under 'My Account' THEN Memberships tab,
View Details on the membership you wish to change your payment details for and click '+ Change Payment Method'.
You'll then be given the option to add new cards details if you pay by debit/credit card, set up a new mandate if you pay by direct debit, or switch your payment methods (subject to the options available by your fitness provider). Note that if your membership payment isn't due, you won't be charged anything when updating your payment information.
Click Purchase once your update is made, to complete the change to your desired payment method.
How do I check my membership payments on Teamup?
To check yourself online, please go to http://bit.ly/2EiULWe, log in as normal as when booking classes www.goteamup.com/login:
> My Accounts
> My Profile (drop down arrow menu)
> Memberships
> View details
> Upcoming billing
How do I change the email or my contact details e.g. address on Teamup?
See a clear guide from Teamup here .
How do I check how many sessions I have left this month i.e. my usage on Teamup?
Check your usage on your account, go to
My account > click on profile > click relevant memberships/pack > view details > see current period usage.
How do I check my membership details?
Follow: https://goteamup.com/dashboard/membership/
What should I do if I’m still not sure about how to do something??
Watch the video above again because it might just be a case of you've missed something. If you're still struggling, please message us on @innovatecrew on Facebook, or email admin@innovatefitness.co.uk. We are absolutely committed to making this as simple and easy for you.