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Innovate News

We're HIRING...!!

6/5/2023

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MEMBER EXPERIENCE SPECIALIST 

ROLE OVERVIEW

Are you passionate about solving customer issues with your friendly, infectious personality?

Have amazing attention to detail?

And love all things health & fitness?

Want to work closely and under the watchful eye of Kate Fishwick ?

If so, read on!



====================

THE ROLE - Responsibilities
  • Memberships, Billing & resolving payment issues
  • Chasing membership contracts and filing online
  • Managing our busy customer service SMS & email inboxes daily - resolving all queries
  • Proactively picking up the phone to help clients, promptly and efficiently
  • Sharing client feedback with the team with the objective of constantly improving our programs and service
  • Manage our member’s only Social Media group
  • Help with the onboarding and ‘early stages’ of our client’s journeys
  • Proactively spot people who are disengaging and use initiative to re-engage them
  • Weekly bright spots post and newsletter
  • Capture and celebrate client wins (internally and externally)
  • Client experience advocacy
  • Help plan, promote and deliver events & challenges
  • Ad hoc admin support
  • Help out in other areas as required


====================


THE ROLE - REQUIREMENTS (YOUR skills & competencies)
  • Experience working in, or an active interest in health, fitness and nutrition
  • Customer service skills & experience
  • Competence with spreadsheets
  • I.T literate - fast typing, knows way around a keyboard
  • Can pick up new software quickly and confidently
  • Good with numbers, basic arithmetic skills
  • Correct grammar, spelling and well written
  • Highly organised
  • Comfortable & confident with FB & Instagram


=====================

THE ROLE - REQUIREMENTS (YOUR traits)
  • Charismatic, energectic, passionate
  • Proactive - natual tendency to pick up the phone
  • Attention to detail
  • Can follow instructions to the letter & able to consistently follow processes accurately
  • Enjoys methodical work
  • Natural inclination to solve problems

=====================

OH, AND YOU'LL ALSO NEED....
  • ...to be fun to be around and work with!
  • ....a strong banter game
  • Your own your own laptop
  • Your own transport go above and beyond


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OTHER INFO
Job Type: Part-time

Part-time hours: 20 per week

Hours: 9:30 - 1:30pm (negotiable)

Days Monday to Friday 


Salary: £12,000.00-£13,500.00 per year

​Start date: July (slightly negotiable)


Other Benefits:

  • Additional leave
  • Company pension
  • Free Unlimited Gym membership (worth £150pm)
  • Hybrid working 


WANT TO APPLY?

Email your CV and covering letter to
[email protected]
 





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