We're HIRING...!!

MEMBER EXPERIENCE SPECIALIST 

ROLE OVERVIEW

Are you passionate about solving customer issues with your friendly, infectious personality?

Have amazing attention to detail?

And love all things health & fitness?

Want to work closely and under the watchful eye of Kate Fishwick ?

If so, read on!


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THE ROLE - Responsibilities

• Memberships, Billing & resolving payment issues
• Chasing membership contracts and filing online
• Managing our busy customer service SMS & email inboxes daily - resolving all queries
• Proactively picking up the phone to help clients, promptly and efficiently
• Sharing client feedback with the team with the objective of constantly improving our programs and service
• Manage our member’s only Social Media group
• Help with the onboarding and ‘early stages’ of our client’s journeys
• Proactively spot people who are disengaging and use initiative to re-engage them
• Weekly bright spots post and newsletter
• Capture and celebrate client wins (internally and externally)
• Client experience advocacy
• Help plan, promote and deliver events & challenges
• Ad hoc admin support
• Help out in other areas as required

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THE ROLE - REQUIREMENTS (YOUR skills & competencies)

• Experience working in, or an active interest in health, fitness and nutrition
• Customer service skills & experience
• Competence with spreadsheets
• I.T literate - fast typing, knows way around a keyboard
• Can pick up new software quickly and confidently
• Good with numbers, basic arithmetic skills
• Correct grammar, spelling and well written
• Highly organised
• Comfortable & confident with FB & Instagram

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THE ROLE - REQUIREMENTS (YOUR traits)

• Charismatic, energectic, passionate
• Proactive - natual tendency to pick up the phone
• Attention to detail
• Can follow instructions to the letter & able to consistently follow processes accurately
• Enjoys methodical work
• Natural inclination to solve problems
  
  

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OH, AND YOU'LL ALSO NEED....

• ...to be fun to be around and work with!
• ....a strong banter game
• Your own your own laptop
• Your own transport go above and beyond

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OTHER INFO
Job Type: Part-time

Part-time hours: 20 per week

Hours: 9:30 - 1:30pm (negotiable)

Days Monday to Friday 

Salary: £12,000.00-£13,500.00 per year

​Start date: July (slightly negotiable)

Other Benefits:

• Additional leave
• Company pension
• Free Unlimited Gym membership (worth £150pm)
• Hybrid working 

WANT TO APPLY?

Email your CV and covering letter to
Chris@innovatefitness.co.uk